Privacy Policy

1. Introduction

Datawings Teleinfra Private Limited (“Datawings”, “we”, “us” or “our”), CIN U72900TZ2021PTC036141, is a Category-B Internet Service Provider licensed by the Department of Telecommunications (DoT), Government of India. Our registered office is at Door No. 3/115, Naryiampallipudur, Karuvalur, Annur, Coimbatore, Tamil Nadu, India – 641653.

This Privacy Policy explains what personal information we collect when you visit this website, submit an inquiry, or subscribe to our FTTH broadband, Dedicated Internet Leased Line, Corporate VPN or related services, and how we handle it in accordance with applicable Indian law, including the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.

By using this website or submitting your details to us, you acknowledge that you have read and understood this Policy.

2. Information We Collect

We collect only the information needed to respond to your request and to provide and support our services.

2.1 Information you provide to us

• Full name or contact person name
• Mobile number and email address
• Installation location details such as pin code, street, landmark or industrial estate
• The service or plan you are interested in, and any requirements you describe (for example Static IP or Wi-Fi booster needs)

2.2 Information collected when you become a subscriber

• Identity and address proof, and business or GST details for enterprise customers, as required to activate a connection under DoT licence conditions
• Billing and payment records, and service usage and ticket history
• Network records that licensed ISPs are required to maintain by law, such as IP assignment and session logs

2.3 Information collected automatically

When you browse this website, standard technical data such as IP address, browser type, device type and pages visited may be recorded by our hosting provider in server logs for security and performance purposes.

3. How We Use Your Information

• To check fiber feasibility at your location and respond to your inquiry or quote request
• To install, activate, provide, maintain and support your internet connection
• To raise and resolve support tickets and send service-related notices
• To generate invoices, process payments and maintain accounts
• To meet legal, regulatory and licence obligations, including lawful requests from authorised government agencies
• To protect the security and integrity of our network, website and customers

We do not sell your personal information.

4. Sharing & Disclosure

We may share your information only in the following circumstances:

• Service providers: field installation partners, payment processors, billing and hosting providers who process data on our behalf and are bound to keep it confidential.
• Legal and regulatory requirements: DoT, TRAI, law enforcement or other authorities where disclosure is required by law, court order or licence conditions.
• Business transfers: in connection with a merger, acquisition or restructuring, subject to this Policy continuing to protect your data.
• With your consent: in any other case where you have agreed to the disclosure.

5. Data Retention

We keep personal information only for as long as needed for the purposes described above. Inquiry details from prospective customers are retained for a reasonable period to follow up on your request. Subscriber and network records are retained for the periods required by our DoT licence and other applicable laws, after which they are deleted or anonymised.

6. Data Security

We use reasonable technical and organisational safeguards, including access controls and encrypted connections, to protect personal information against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a personal data breach occurs that affects you, we will notify you and the relevant authorities as required by law.

7. Cookies & Third-Party Services

This website does not use cookies for advertising or profiling. To display the site, your browser loads resources from third-party providers, namely Google Fonts, the Tailwind CSS CDN and the Lucide icon library (unpkg). These providers may receive your IP address and browser details as part of serving those files and are governed by their own privacy policies. Links to external websites are not covered by this Policy.

8. Your Rights & Choices

Subject to applicable law, you may:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your information, except where we must retain it by law
• Withdraw consent you previously gave, without affecting processing already carried out
• Nominate another person to exercise your rights in the event of your death or incapacity
• Raise a grievance regarding the handling of your data

To exercise any of these rights, write to us using the contact details in Section 11. We may need to verify your identity before acting on a request.

9. Children’s Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 18 without verifiable consent from a parent or legal guardian. If you believe a child has provided us data, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page shows when it was last revised. Continued use of the website or our services after an update means you accept the revised Policy.

11. Contact & Grievance

For questions about this Policy, to exercise your rights, or to raise a privacy-related grievance, please contact us: